Bluegrid Digitals 12-Month
IT Support Plans
Flexible, Scalable, and Business-Ready IT Solutions
Our monthly support packages are tailored for startups, growing teams, remote-first companies, and enterprise-level operations. Whether you're looking for simple helpdesk support or advanced infrastructure monitoring, each plan includes expert service, fast response times, and clear SLAs all designed to keep your business running smoothly. Choose the package that fits your team's size and support needs.Tier 1: BasicCare Plan
R2,800/pm
1–10 Users- Simple IT support for startups & small teams
- Covers common issues like passwords, printers & installs.
- ✔ 10 Basic + 2 Mid-Level Support Tickets/month
- ✔ Remote SLA Response: 4 Business Hours
- ✔ Monthly System Health & Antivirus Report
- ✔ Windows Update Monitoring
- ✔ Basic Remote Support Included
- ✔ Optional 5% Discount (Annual: R31,920)
Tier 2: BusinessCare Plan
R6,000/pm
10–30 Users- Built for growing businesses
- Mid-level support with proactive monitoring & faster SLAs.
- ✔ 10 Basic, 10 Mid-Level, 3 High-Priority Tickets/month
- ✔ SLA: Basic (4h), Mid (2.5h), High (1–2h)
- ✔ Backup Monitoring & Security Policy Review
- ✔ Monthly Patch Reports & PC Health Checks
- ✔ Free SSL Certificate (Annual Bonus)
- ✔ Priority Business Hours Support
Tier 3: TotalCare Plan
R9,800/pm
30+ users- For large teams & critical operations
- Premium coverage + emergency readiness.
- ✔ 15 Basic, 15 Mid-Level, 5 High-Priority Tickets/month
- ✔ High-Priority SLA: Response in 1 Hour
- ✔ 24/7 Hotline + Weekly Monitoring
- ✔ Active Directory & Domain Management
- ✔ Quarterly Strategic IT Review
- ✔ Free Backup Setup + Priority Engineer Access
Tier 4: RemoteOps Plan
R4,400/pm
RemoteOps- For remote-first & cloud-native teams
- Expert admin support without the office.
- ✔ 8 Basic, 6 Mid-Level Support Tickets
- ✔ Google Workspace / Microsoft 365 Admin Support
- ✔ Cloud Backup + Access Control
- ✔ Email, Drive, and OneDrive Management
- ✔ Monthly Cloud Usage & Uptime Reports
- ✔ Upgradeable to BusinessCare mid-contract
Tier 5: Flex Support Plan
R8,500/pm
RemoteOps- Scalable remote IT support for teams with unpredictable needs
- Designed for cloud-first businesses needing flexible usage control.
- ✔ 20 Remote Support Tickets/month (10 Basic, 5 Mid-Level, 5 High-Priority)
- ✔ SLA: Based on ticket priority (e.g., 1–4 hours)
- ✔ Pay-as-you-go for extra tickets (no commitment overages)
- ✔ Cloud-first support: M365, Google Workspace, backups
- ✔ Optional remote-only services: security scans, patching, audits
- ✔ Monthly usage report + ticket breakdown per team
Tier 6: Full Monthly IT Support Bundle
R12,000/pm
RemoteOps- Always-on IT coverage for companies needing constant uptime
- Designed for businesses that rely heavily on rapid response.
- ✔ 30 Tickets/month: 10 Basic, 10 Mid-Level, 10 High-Priority
- ✔ SLA: 1–4 Hour Response Based on Ticket Type
- ✔ Full Remote Support Coverage
- ✔ Emergency Support with Priority Queueing
- ✔ Designed for Always-On Ops & Fast-Paced Environments
- ✔ Includes Ticket Logging, Escalation & Reporting Tools
EnterpriseCare Lite & EnterpriseCare Plus
Designed for organizations that require advanced IT support without the full enterprise price tag, our EnterpriseCare Lite and EnterpriseCare Plus plans offer scalable, high-impact solutions tailored to your operational needs. EnterpriseCare Lite is perfect for lean teams that need essential monitoring, ticket support, and basic compliance oversight. For companies needing a more hands-on approach, EnterpriseCare Plus adds enhanced SLA response times, on-site visits, dedicated account management, and deeper infrastructure visibility all while staying budget-friendly. Both plans provide powerful options for industries where uptime, data integrity, and IT accountability truly matter.
EnterpriseCare Lite
R14,000/pm
IT Management- Streamlined IT Management for Lean Enterprises
- Smart support built for organizations that need structured oversight and fast response — without the full enterprise spend.
- ✔ 15 Basic + 10 Mid-Level + 4 High-Priority Tickets/month
- ✔ SLA Response: Basic (4h), Mid (2h), High (1–2h)
- ✔ Weekly Server & Infrastructure Monitoring
- ✔ Monthly Firewall & Security Policy Audit
- ✔ Endpoint Health Check (up to 10 PCs)
- ✔ Limited 24/7 Emergency Hotline (5 escalation calls/month)
- ✔ Executive IT Reports: Uptime Summary & Risk Flags
- ✔ SSL Certificate Installation (R600 value included)
- ✔ Website Maintenance: Plugin updates, speed optimization (R600/month included)
- ✔ Optional On-site Visit: R950/hour as needed
EnterpriseCare Plus
R16,500/pm
IT Management- Full-Scope Hybrid Support for Security-Critical Operations
- Perfect for companies needing high SLA response, monitoring, and monthly hands-on oversight without exceeding budget.
- ✔ 20 Basic + 15 Mid-Level + 6 High-Priority Tickets/month
- ✔ SLA Response: Basic (3.5h), Mid (1.5h), High (30–60min)
- ✔ Full Server Monitoring: AD, DNS, DHCP, File Share
- ✔ Monthly Backup Verification & Recovery Testing
- ✔ 1 Free On-Site Visit/month
- ✔ Monthly Firewall & Endpoint Security Audit
- ✔ Dedicated Account Manager & Quarterly Strategy Session
- ✔ Executive Reports with Uptime, SLA, Risk Logs
- ✔ 1 PC Health Check Included (R500 value)
- ✔ SSL Certificate Installation (Included, R600 value)
